Return, Exchange & Refund Policy

If a product is defective, damaged, or different from the product purchased, please contact us or visit our store as soon as possible with your original invoice and the product, including its packaging and accessories where applicable.

After inspection, YAS HOME will provide an appropriate solution in accordance with applicable UAE consumer protection requirements. This may include repair, replacement, or refund, depending on the nature of the issue and the applicable law.

Returns or refunds due solely to a change of mind are not guaranteed and may only be accepted if expressly approved by YAS HOME at the time of purchase.

Products that have been used, damaged after purchase, altered, improperly installed, or returned without proof of purchase may not be eligible for return, except where applicable UAE law provides otherwise.

Where a refund is approved, it will normally be issued using the original payment method. The refund process may depend on the payment provider and applicable banking procedures.